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Rapid Support

Rapid Support is the ideal programme that helps you to manage your support department or helpdesk and to make it work more efficiently.

By means of Rapid Support your support department is able to support all your internal and external users for 24 hours a day and seven days a week.

You can buy a Rapid Support licence for € 499,00 excluding VAT.

What is the functionality of Rapid Support? An overview:

It links products to customers, so that you know exactly what products your customer uses, and at what time he contacts you;
It registers incoming calls via established procedures;
It enables your support-employees to assign a call to an expert at once in case this employee cannot find a solution right away; via the built-in mail-function the expert gets an overview of the problem and all the steps that have already been taken;
using the overview screen you can see at a single glance what employee is responsible for dealing with a call, when the last action was performed and how long a call has been open already;
both your internal employees and workers in the field always and everywhere have access to the system via the standard internet browsers; just through the internal network or through a secured internet connection;
it enables you to continuously trace calls from the moment of registration through the automatically added call-number;
in every overview it shows the duration and status of the call;
the built-in timer automatically keeps count of the time your employees spend on a call;
the automatic data bank couples problems with solutions; this way you will build up your own reference work, making it easy for you to retrieve solutions;
you can consult the data bank in various ways: for instance you can search by catchwords, products or customer’s references;
with Rapid Support you can easily draw up your own reports; with this you will get the information you want, presented the way you want it;
it is simple to integrate into other systems such as Microsoft Portal Server, because a standard programming is employed without exotic adjustments;
it can easily be adapted to your wishes, so that this programme fits your management even better; the computerization adapts itself to you, not the other way round

screenshot of Rapid Support